BRAINS is a growing multidisciplinary mental health practice located in Grand Rapids, Michigan. At BRAINS, we are committed to providing the highest level of clinical and professional expertise through the use of a compassionate team approach. Our support staff team has an immediate opening for an energetic, detail focused, team-player that excels in a busy and fun environment.
This is an entry level, full-time position working as a member of a team to support 25+ clinicians. Experience in a mental health or medical setting is preferred, but not required. On the job training is provided and a candidate who is eager to learn will be set up for success in this position! This position will focus on customer service and managing paperwork processes. This position is the entry level position at BRAINS with room to learn more advanced skills, take on additional responsibilities, and grow within the company. Our front office is a fast paced, team environment that works hard to provide excellent customer service and support to the clinical team.
Responsibilities include:
- Providing orientation and welcoming clients into the clinic
- Basic support staff duties including answering phones, scheduling clients, client checking in/out, and daily paperwork for multiple providers in multiple disciplines
- Supporting 25+ clinicians across multiple disciplines
- Managing incoming and outgoing paperwork
- Interfacing with the community via phone, face to face, and the internet
- Calculating cost estimations for services and interpreting insurance benefit information
- Working with clients & staff to secure complete intake paperwork
- Maintaining HIPAA and ensuring the protection of Protected Health Information (PHI)
- Assisting in explanation of benefits to clients daily
- Report to Support Staff Manager and Billing Manager
Qualifications include:
- Detail oriented with the ability to also multi-task
- Outstanding organization skills and time management
- Data entry and Microsoft Office skills
- Ability to quickly and accurately analyze information
- Positive attitude and professionalism
- Knowledge of billing software and medical billing systems preferred but not required
- Entry level or basic medical billing knowledge preferred but not required
- Medical billing and reception experience preferred but not required
- Flexible availability, including some evenings and weekends
Salary Range:
This is an entry level full-time position with benefits. Pay is $12-14/hour based on experience. Hours will be Monday through Friday 8:15am-5:15pm. The position will require 1-2 Saturdays a month.