General FAQs

BRAINS participates with the insurances listed below. Please note that not all of our professionals work with all insurance companies, and our support staff will do their best to connect you with an in-network provider. To understand your insurance benefits and/or coverage, please contact your insurance company directly.

  • Aetna
  • Cofinity
  • ASR
  • Blue Care Network
  • Blue Cross/Blue Shield
  • Cigna
  • Claims Bridge (Metro)
  • Humana
  • Magellan
  • Medicare
  • Meridian Medicaid/HPM (behavioral therapy only)
  • Meritain
  • Molina Medicaid (behavioral therapy only)
  • Priority Health
  • Priority Health Medicare
  • TriCare (Humana Military)
  • United Healthcare (United Behavioral Health)
  • Optum
  • Beacon Health (Value Options)
  • Health Alliance Plan

Most services at BRAINS do not require a physician’s referral. Patients may contact the office themselves for most assessment and therapy services. Please contact our office for additional information. If you are a clinician interested in sending a referral to BRAINS, please fax patient demographic information and medical records to 616.365.8971.

BRAINS is located in a wooded office park in Grand Rapids, Michigan. Our office is near the corner of 3 Mile Road and East Beltline. Our main campus is located at 3292 N. Evergreen Dr. NE. BRAINS’ Adult & Adolescent Clinic is located at 2900 E. Beltline Ave. NE, just a half-mile from our Main Campus. All assessment (testing) clients please report to BRAINS’ Main Campus. Map and directions.

Feel free to call us at 616.365.8920 to speak to a member of our team.

Unfortunately, Care Credit does not cover behavioral health services and BRAINS is not able to accept this form of payment.

You can find more information about our team and the various services BRAINS offers through the menu feature above. Our staff is experienced in answering questions and helping connect you with the right person. You will provide some basic information about you or your child to assist our team in connecting you with an appropriate professional. An initial meeting can then be scheduled to gather more information and help you understand how BRAINS can help.

BRAINS stands for Behavioral Resources and Institute for Neuropsychological Services.

The first meeting typically involves getting to know you and understanding what concerns you would like to address. From here, our goal is to combine that information with expertise of the brain and any other medical or emotional challenges that might be present to help you understand how to reach your goals. In this way, we strive to educate and empower people to maximize their potential. BRAINS also offers a beautiful and modern facility, built in 2013, that was designed specifically to provide a calm, private, and comfortable atmosphere for our clients.

Testing & Assessment FAQs

We address symptoms and concerns from neuropsychological perspective, taking the whole person into account. Testing will include screening of several brain-based, behavioral, and emotional aspects with testing uniquely designed to understand your life. This is not a “set battery” and what tests are used may be adapted during the process to ensure we understand all of the relevant dynamics.

Read What is a Neuropsychological Assessment? to learn more.

You will be at BRAINS for 1-4 hours to complete the actual testing. Much of this is in small activities — each lasting only 5-15 minutes. There is no “brain scan” or medically invasive procedure.

Avoid the word “games” — this implies a winner and loser. Also, don’t tell the child they are here “for testing” or “to play.” Rather, we need to convey the importance of doing their best and let them know the brain activities will help us understand how the child’s brain works best. We try to make the process fun, but some activities may be challenging.

We often take short breaks during testing. Bathroom, water, and snack breaks are offered as needed. Breaks are customized for each client.

BRAINS usually keeps fruit snacks and granola bars on hand. If you prefer, bring alternative snacks to have available. It is always alright to bring a water bottle or other drink; please avoid caffeinated beverages unless you’ve cleared it with your psychologist. Let the psychologist know if there are any allergies or health concerns we should know about.

Discuss this with the psychologist prior to the day of testing. There are some circumstances where it is alright to stop taking a medication in order to obtain “baseline/unmedicated” scores. However, most of the time we need to measure the effectiveness of the medication already prescribed, so we typically don’t change the normal routine. Just inform the psychologist on the day of testing.

Everyone’s circumstances are unique. Unless there are some anxiety, behavioral, or communication challenges where parents need to be present to assist, it is often ok for parents to leave during testing. Just leave a cell-phone number with the psychologist so we can reach you if needed. Please be back at the time you are asked to pick up your child.

Usually, we request to have the child perform independently. Seeing how they “perform in the moment” is often part of the evaluation process. However, if you have concerns about your child’s anxiety, discuss this with your psychologist. If you are asked to stay, discuss how much prompting is allowed and try not to “coach” the child.

Based on the insurance information you provide, our support staff will provide you a written estimate at the time of your first appointment. Any payments are due at the time of service, so please be prepared to pay any co-pays/deductibles/co-insurance payments on the day of testing. Our office will do our best to work with your insurance company to secure the necessary authorizations.

After the testing day, the psychologist may take up to 2-3 weeks to complete the final report. Billing to insurance is not done until the entire process is complete (date of feedback). You may anticipate receiving a statement in the mail after your insurance company has processed your claims. Statements are also available on the Patient Portal. Any additional payments can be done via mail, Patient Portal, in person, or by calling our office.


Be sure to complete a Release of Information (ROI) form if you want BRAINS to gather any records from school(s), other therapists, etc. AND/OR to allow us to send the final report to any other provider working with you. We do not send the report without your permission. We prefer to discuss the results with you during a formal feedback session prior to sending out copies of the report to anyone.

Patient Portal

Please ask support staff to create a Patient Portal for you. This is a secure method of communication and we can send you an electronic copy of the report for your records. You may also pay any bills online conveniently and securely, view upcoming appointments, and complete paperwork.


Depending on the referral questions, clients may be asked to complete specific questionnaires. These are an important part of the assessment process. Please complete them and be sure they get back to our office by the date of testing.


Write down your appointments for testing and feedback in your calendar(s). Appointments that are missed or canceled with less than 24-hour notice will be charged a $50 fee per hour of missed service. View your upcoming appointments in your Patient Portal.